Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all unwashed and unworn Billabong gear. Please ensure all original tags are attached to qualify for a full refund to your original payment method.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a pre-paid shipping label, then print it and securely attach it to your return package.

• 3.
  Pack and Ship

  Place your items in the original shipping mailer or a sturdy box and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 7-10 business days.